SERVICE EXCELLENCE


Bethany Methodist is deeply committed to caring for older adults and exceeding their expectations. Rooted in our mission and Judeo-Christian traditions, the principles of Service Excellence guide us as we enrich lives and nurture our residents' and patients' bodies, minds and spirits. The Four Cornerstones direct every decision we make, while the Seven Pillars guide our behavior in relationships with those we serve and with each other.



Our Values


Hire The Best People

We are engaged, committed and compassionate.

Provide The Best Service

We deliver superior care.

Achieve High Quality

We are dedicated to continual improvement leading to top rankings in surveys and reviews of organizational and individual performance.

Demonstrate Stewardship

We responsibly oversee the human and financial resources entrusted to us.



The Seven Pillars


Relationships

We honor each person's sense of well-being.

Courtesy

We express concern for others (with consideration and sensitivity).

Confidentiality

We maintain strict privacy standards.

Communication

We build positive interactions (with fairness and trust).

Respect

We protect the dignity of all persons.

Responsiveness

We address others' needs promptly and completely.

Environment

We maintain safe and attractive facilities and campuses.


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